Shipping policy

What are my shipping options?

Ground Shipping

  • Sent Monday through Friday, excluding holidays
  • Orders typically ship 1-2 business days after being placed
  • Free shipping on all US orders over $100.  No strings attached.
  • Orders are expected to arrive within 4-7 days from being shipped

Express Shipping

  • Express orders ($25 flat rate) are expected to arrive within 2-3 business days from being shipped

Overnight Shipping

  • Overnight orders ($35 flat rate) must be placed before 12PM EST and are expected to arrive within 1-2 business days from being shipped

Please note that express and overnight shipping options will only appear if the expected delivery date is different from the other options. 
Where’s my order?

Note that orders ship within 1-2 business days after being placed.

After your order has shipped, you’ll receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active, and USPS orders may experience delays.

How long will it take to receive my order?

Orders typically ship within 1-2 business days after they’ve been placed. Friday afternoon and weekend orders typically ship out on Mondays. For standard shipping, orders within the continental U.S. should arrive within 5-7 business days. For those of us in a hurry, rush shipping should arrive within 2-3 business days, and overnight should arrive in 1-2 business days. Overnight orders must be placed before 12pm to ship out same day.

International orders should arrive within 7-10 business days.

To note, around holidays / holiday weekends, our order fulfillment times may be slightly delayed given order volumes.

My tracking # hasn’t updated in a couple days. What’s going on?
Don’t fret! Your tracking number may take 1-2 business days to update from pre-shipment status.

My tracking # says the package was delivered, but I can’t find it anywhere. What should I do?

  • Check your mailbox! Our shipments typically fit in small soft envelopes about the size of standard printer paper, so they’re most often left in mailboxes. Larger orders are shipped in boxes and will be left where you usually receive larger packages.
  • If the package isn’t in your mailbox, check your mailroom, front door step, with a friendly neighbor / doorman, or a well-meaning roommate / partner, who may have received the package on your behalf without letting you know.
  • While we can’t take responsibility for shipments that have arrived but are misplaced, we do find that they materialize quite quickly! Email us at hello@negativeunderwear.com with any questions.

What is your international shipping policy?

  • Ordering: To get started, scroll to the bottom of the page and select your country from the drop down menu. Local currency should update automatically. Duties, taxes, and shipping fees are calculated at checkout.
  • Shipping: International orders should arrive within 5-10 business days of the ship date. Note, we do not ship to international PO boxes.
  • Returns: We accept back unworn, unwashed items with tags attached within 30 days of the order date. To initiate a return, please click here and enter the order number and email address associated with the order. International customers are responsible to pay a flat rate shipping fee which will be deducted from the refund total. Duties, taxes, and shipping fees are non-refundable. Email hello@negativeunderwear.com if you have any questions regarding your return.
  • For more information, click here to review our International Help Center. If you need any additional assistance, please email hello@negativeunderwear.com.
  • See our Terms of Service for more information on International ordering.

I placed an order on a fraudulent website, what do I do?

Unfortunately, scams take many forms, including dupe websites. Its very important to check the URL of the site you are shopping on and ensure it matches negativeunderwear.com exactly. Our order numbers begin with #13, so if your order number shows something else, it is likely fraud. 

If you have accidentally placed an order on any other website claiming to be Negative, please contact your bank immediately and file for a chargeback.